FAQ
Quick answers about our lighting products, orders, shipping, and returns. Can't find what you need? Email us at ktinhau610@gmail.com — we will respond within one business day.
About Our Products
What kinds of products does ktinhau sell?
We carry a focused selection of lighting products designed for everyday residential and commercial use. Our catalog is curated to include items that are practical, reliable, and easy to integrate into real indoor environments.
How bright or efficient are your products?
Performance varies by product type. Where applicable, lighting products are selected for stable illumination, energy efficiency, and consistent performance in everyday use. Specific details such as brightness, color temperature, and features are listed on each product page so you can compare before purchasing.
How long do your lighting products last?
With proper use and installation, our lighting products are designed for long-term household use. Durability depends on the product category, materials, and usage conditions. Warranty or supplier support information (when available) is listed on each product page.
Can I use your lighting products in different environments?
Many of our products are suitable for multiple indoor environments such as living rooms, bedrooms, kitchens, offices, and covered spaces. Please refer to each product page for specific usage recommendations.
Are your products suitable for different room sizes?
Yes. Our catalog includes lighting options designed for different room sizes and usage needs. Product descriptions include guidance to help you choose appropriately based on your space and lighting requirements.
Do I need special tools for installation or setup?
Most lighting products include standard instructions and are designed for straightforward installation. In many cases, only basic household tools are required. Installation requirements are listed on each product page when applicable.
Ordering & Payment
What payment methods do you accept?
We accept PayPal. You can pay using your PayPal balance, a linked bank account, or an eligible credit or debit card through PayPal. You do not need a PayPal account — PayPal guest checkout may be available depending on your region. All prices are in U.S. Dollars (USD).
Is the price I see at checkout the final price?
Yes. The price shown at checkout is the final price. We do not add hidden fees and we do not require subscriptions to complete a purchase.
Can I cancel my order after placing it?
Orders can be canceled within 12 hours of purchase for a full refund. After that window, orders are typically already in processing and can no longer be modified or canceled. If your order has already shipped, please follow our return process once it arrives. To request a cancellation, email ktinhau610@gmail.com as soon as possible.
Shipping
Where do you ship?
We ship to addresses within the contiguous United States (48 states). We do not currently ship to Alaska, Hawaii, U.S. territories (including Puerto Rico, Guam, and U.S. Virgin Islands), APO/FPO addresses, or internationally. If you are unsure whether we ship to your address, contact us before ordering and we will confirm.
How much does shipping cost?
Standard shipping is $8.00 for orders under $50. Orders of $50 or more qualify for free shipping, applied automatically at checkout. No coupon code is needed.
How long will my order take to arrive?
Orders typically arrive within 6 to 10 business days from the date of purchase:
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Order processing: 1 to 3 business days
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Standard shipping in transit: 5 to 7 business days
Orders placed before 2:00 PM Eastern Time on a business day begin processing the same day. Orders placed after that time, or on weekends and holidays, begin processing the next business day. These are estimates and may vary depending on carrier conditions and location.
Will I receive a tracking number?
Yes. Once your order ships, you will receive a confirmation email with a tracking link. If you do not see it within 3 business days of ordering, check your spam folder. If it is still missing, email us at ktinhau610@gmail.com with your order number and we will look into it.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and include all original packaging. To start a return, email us at ktinhau610@gmail.com with your order number and the reason for the return. Do not send items back without receiving return instructions from us first.
Who pays for return shipping?
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Defective, damaged, or wrong item: We cover the full return shipping cost and reimburse the original shipping fee.
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Personal reasons (changed mind, no longer needed): Return shipping is the customer's responsibility and the original shipping fee is not refunded.
We recommend using a trackable shipping method. We are not responsible for return packages lost without proof of delivery.
How long does a refund take?
Once we receive and inspect the returned item, refunds are processed within 3 to 5 business days to your original PayPal account. Depending on PayPal processing times, it may take additional days to appear in your account. We will email you when the refund has been issued.
Do you offer exchanges?
We do not offer direct exchanges. If you would like a different lighting product, we recommend returning the original item and placing a new order. This is generally the fastest way to get what you need.
My package arrived damaged — what should I do?
Contact us within 7 days of delivery at ktinhau610@gmail.com with your order number and photos or video showing the damage. We will arrange a replacement or a full refund, including return shipping costs. You will not be asked to pay to return a damaged item.
Still Have a Question?
Company: NORTHERN BORDER TRADING GROUP LLC
Address: 1001 S MAIN ST NUM 12464, KALISPELL, MT 59901
Email: ktinhau610@gmail.com
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)
Response time: Within one business day. Messages sent on weekends or holidays will be answered on the next business day.