Contact information

Have a question about an order from ktinhau? Not sure which lighting product fits your space or setup? We're here to help.

We're a small team — every message goes to a real inbox, and we respond with a real answer.

How We Can Help

You can reach us for any of the following:

  • Choosing the right lighting product for your room, project, or installation needs

  • Questions about a specific lighting product — performance, features, specifications, or style

  • Order status and tracking

  • Returns, refunds, or items that arrived damaged

  • Anything else before or after your purchase

If you're not sure which lighting product is right for you, just tell us where and how you plan to use it — we'll point you in the right direction.

Contact Information

Company: NORTHERN BORDER TRADING GROUP LLC
Address: 1001 S MAIN ST NUM 12464, KALISPELL, MT 59901
Email: ktinhau610@gmail.com

Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)

We aim to respond within one business day.

Weekends and holidays: We check messages when we can. If you write on a weekend, expect a reply by the next business day.

We don't use automated responses. When you hear back from us, it's a person reading your message and responding to what you actually asked.

A Note on Response Times

We respond to every email we receive. During high-volume periods — such as around major holidays — replies may take slightly longer than usual, but we will get back to you.

If you haven't heard from us within two business days, please check your spam folder or resend your message. Occasionally replies get filtered.

ktinhau is operated by NORTHERN BORDER TRADING GROUP LLC, a registered U.S. business based in Kalispell, Montana.