Shipping policy

This page explains where we ship, what it costs, how long delivery takes, and what to do if something goes wrong for lighting orders placed at ktinhau. If you have a question that isn't answered here, email us at ktinhau610@gmail.com before placing your order.

1. Where We Ship

The following shipping options are available for lighting products shipped to the contiguous United States:

We currently ship to the contiguous United States (48 states).

We do not ship to:

Alaska or Hawaii
U.S. territories (including Puerto Rico, Guam, and U.S. Virgin Islands)
APO/FPO military addresses
International destinations

If you are unsure whether we ship to your address, contact us before ordering and we will confirm.

2. Shipping Rates

Standard Shipping — Free on all orders to the contiguous US.

Free shipping is calculated on your order subtotal before taxes and is applied automatically at checkout. No coupon code is needed.

Shipping carrier: Standard delivery via USPS or UPS, depending on your location and package size.

3. Delivery Timeframe

Your total delivery time has two parts: processing and shipping.

Processing time: 1 to 3 business days

After your order is placed, we verify payment and prepare your lighting product for shipment. This typically takes 1 to 3 business days.

Shipping time: 5 to 7 business days

Once your order leaves our facility, standard delivery takes 5 to 7 business days depending on your location within the contiguous U.S.

Total estimated delivery: 6 to 10 business days from the date of your order

These are estimates based on typical carrier performance. Actual delivery may vary depending on your location, carrier volume, and circumstances outside our control.

4. Order Cutoff Time

Orders placed before 2:00 PM Eastern Time, Monday through Friday are processed the same business day.

Orders placed after 2:00 PM, or on weekends and holidays, will begin processing the next business day.

Example: An order placed on Friday at 3:30 PM will begin processing on Monday.

During high-volume periods such as holidays, processing may take one additional business day. If this affects your order, we will notify you by email.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking link. Use that link to follow your lighting product delivery.

If you do not receive a tracking email within 3 business days of placing your order:

Check your spam or junk folder
Email us at ktinhau610@gmail.com with your order number and we will look into it

6. If Something Goes Wrong

Most orders arrive without issues. When they don't, here is what to do.

Arrived damaged or appeared tampered with
Is delayed significantly beyond the estimated timeframe
Shows as delivered but was not received

To help us resolve the issue quickly, please have the following ready:

Your order number
A description of the problem
Photos or video if the lighting product or packaging is damaged

If your package shows as delivered but you haven't received it:

Check with neighbors or your building's mailroom
Wait one additional business day, as carriers sometimes mark packages delivered early
If still missing, contact us and we will work with the carrier to investigate

We will do our best to resolve shipping issues, but we are not responsible for packages lost or delayed due to incorrect addresses provided at checkout. Please review your shipping address carefully before placing your order.

7. Delays Outside Our Control

Occasionally, shipping timelines are affected by factors we cannot control, including weather events, carrier delays, and high-volume shipping periods such as major holidays.

If your tracking has not updated in 5 or more business days, or your estimated delivery window has passed, email us at ktinhau610@gmail.com with your order number. We will contact the carrier and follow up with you.