Terms of service

By accessing or using ktinhau, you agree to these Terms of Service. If you do not agree, please do not use our website or place an order.

These Terms apply to all visitors and customers in the United States.

1. About Us

ktinhau is operated by NORTHERN BORDER TRADING GROUP LLC, a registered U.S. business.

Company: NORTHERN BORDER TRADING GROUP LLC
Address: 1001 S MAIN ST NUM 12464, KALISPELL, MT 59901
Email: ktinhau610@gmail.com

We are an online retailer offering a curated selection of lighting products for residential and commercial use. We source lighting fixtures and related products from trusted suppliers and sell exclusively through our website.

2. Eligibility

To use our website and place an order, you must:

Be at least 18 years old, or the legal age of majority in your state
Provide accurate and complete information during checkout
Use the website for personal, lawful purposes only

By placing an order, you confirm that you meet these requirements.

3. Products and Availability

All products are subject to availability. We reserve the right to update product descriptions, pricing, and specifications at any time. We will make reasonable efforts to keep product information accurate and current.

Our product selection may include a variety of lighting fixtures, ceiling lights, wall lights, and general lighting solutions.

If a product becomes unavailable after you place an order, we will notify you by email and issue a full refund.

4. Pricing and Payment

All prices are listed in U.S. Dollars (USD)
Payment is accepted via PayPal only
Sales tax, if applicable, is calculated at checkout
There are no hidden fees or subscription requirements

The final price shown at checkout is what you will be charged. If a pricing error occurs on our end, we will contact you before processing the order and give you the option to confirm or cancel.

5. Order Acceptance and Cancellation

After placing an order, you will receive a confirmation email. This confirms that we have received your order, but does not guarantee final acceptance. We reserve the right to cancel orders in the following situations:

The item is out of stock at the time of processing
A pricing or listing error is identified
Fraud or unauthorized account activity is suspected

In any of these cases, we will notify you by email and issue a full refund promptly.

Customer cancellations: You may cancel your order within 12 hours of purchase for a full refund. After that window, the order may already be in processing and cannot be cancelled. If your order has shipped, please follow our return process after delivery.

To request a cancellation, email ktinhau610@gmail.com as soon as possible.

6. Shipping

We ship to the contiguous United States (48 states) only.

We do not ship to:

Alaska or Hawaii
U.S. territories (including Puerto Rico, Guam, and U.S. Virgin Islands)
APO/FPO addresses
International destinations

Shipping rates:

Orders under $50: $8.00 flat rate
Orders $50 and above: Free shipping, applied automatically at checkout

Delivery typically takes 6 to 10 business days from the date of purchase, including 1 to 3 business days for processing and 5 to 7 business days in transit. For full details, see our Shipping Policy.

7. Returns and Refunds

We accept returns within 30 days of delivery.

Return conditions:

Item must be unused and in original condition
All original packaging must be included
Item must be returned in the same condition as received

Return shipping:

Defective, damaged, or wrong item: We cover the full return shipping cost
Personal reasons (changed mind, no longer needed): Customer is responsible for return shipping; original shipping fee is not refunded

Refunds:

Refunds are issued within 3 to 5 business days after we receive and inspect the returned item, to your original PayPal account.

We do not offer direct exchanges. If you need a different lighting product, please return the original item and place a new order.

For full details, see our Returns and Refunds Policy.

8. Intellectual Property

All website content — including text, images, product descriptions, and design — is owned by NORTHERN BORDER TRADING GROUP LLC or its licensors.

You may not copy, reproduce, distribute, or use any content from this website for commercial purposes without our written permission. Personal, non-commercial use for reference is permitted.

9. User Conduct

By using our website, you agree not to:

Provide false or misleading information during checkout or communications
Interfere with or disrupt website functionality
Upload malicious or harmful code
Use automated systems or bots to interact with the site
Engage in dishonest, abusive, or unlawful behavior

We reserve the right to restrict or terminate access to accounts or orders where violations are identified.

10. Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law:

We are not liable for indirect, incidental, or consequential damages arising from your use of our website or lighting products
We do not guarantee uninterrupted or error-free service
Use of our website is at your own risk

Nothing in these Terms limits rights you have under applicable U.S. consumer protection law. Your statutory rights are not affected.

11. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be reflected by updating the "Last Updated" date at the top of this page. Continued use of the website after an update constitutes acceptance of the revised Terms.

If changes are material, we will make reasonable efforts to notify customers directly.

12. Governing Law

These Terms are governed by the laws of the State of Montana, United States. Any disputes will be handled in Montana courts, unless otherwise required by applicable law.